⭐️⭐️⭐️⭐️ +700 Reviews at TrustPilot
Welcome to the FLOATING GRIP FAQ page! Here, we've compiled answers to some of the most common questions we receive from our customers. Whether you're curious about our products, need assistance with installation, or want to know more about shipping and returns, you'll find the information you need right here.
If you can’t find the answer to your question here, don’t worry! Our customer support team is ready to assist you. Feel free to reach out through our Contact Us page, and we’ll be happy to help.
Yes, but you must do it as soon as possible. Once we have packed your order, we cannot cancel or modify it. Since we use a warehouse for packing, we are unable to make changes once they have packed the order.
We'd love to hear from you! As a small company, we currently offer support via email only. Contact us with any questions, concerns, or feedback, and we'll respond within 48 hours. Please note that inquiries sent on Fridays may be answered the following Monday, but we'll do our best to reply sooner.
We ship to almost all countries around the world using various couriers. You can see the available shipping options at checkout.
It depends on the shipping method chosen at checkout. For most countries, we offer both standard (more affordable) and express shipping options.
Items must be returned within 30 days after receiving your order. Items must be returned in the same condition in which they were received, be unworn/unused, have any tags still attached, and include all the original packaging.
Refunds are processed within 7 days from when we receive the item(s).
FLOATING GRIP is a brand that specializes in designing and manufacturing innovative mounting solutions for gaming consoles and accessories. Our products are designed to help gamers save space, enhance their gaming setups, and create a more organized and visually appealing environment.
We offer a variety of wall mounts, brackets, and stands designed specifically for gaming consoles such as PlayStation, Xbox, and Nintendo Switch, as well as for gaming accessories like controllers, headsets, and more. Our products are meticulously crafted to seamlessly integrate with your gaming equipment.
Our product listings provide compatibility information for each specific gaming console model. It's essential to ensure that the product you choose is compatible with your console to achieve the best fit and functionality.
Yes, we stand by the quality of our products. Many of our products come with a warranty that covers manufacturing defects and ensures your satisfaction. Warranty information can be found in the product details.
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Only first 6-10” lights up like the picture. The rest is dim to the point of not being noticeable
Super god service, en af deres forhandler solgte mig den forkerte floating grip. Uden tøven sendte floating grip mig en voucher, med mulighed for bestille en ny via dem, helt gratis. Super god service. Produktet er også super godt. Men servicen, den er også i top
Absolutely love the led wires strip I have it round the bottom of my Xbox series X and it looks a9
I recently got this delivered and very happy with the product and I'm using it as my main wire for my Xbox series x and love the green led light
Great idea just needs to be perfected for the cost not worth it too strong held about an inch from the wall on a slant
I paid for express shipping (2 - 3 days delivery), but it took 15 days. Asked for updates, shipping refund several times and no response ! I bought the PS5 Slim and received the XBox one package. No instructions what so ever in both box and also online ! Used the chat function and asked for some clarification and perhaps the correct manual ... still waiting for an answer. The product itself is also missing some sort of rubber covers which are shown on Youtube tutorials. And overall the controller's wall mount are not kids friendly at all. Super over priced and worst purchase ever !
