I paid for express shipping (2 - 3 days delivery), but it took 15 days. Asked for updates, shipping refund several times and no response ! I bought the PS5 Slim and received the XBox one package. No instructions what so ever in both box and also online ! Used the chat function and asked for some clarification and perhaps the correct manual ... still waiting for an answer. The product itself is also missing some sort of rubber covers which are shown on Youtube tutorials. And overall the controller's wall mount are not kids friendly at all. Super over priced and worst purchase ever !