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Help & FAQs

If talking to a real-life human is more your thing, you can reach out to our Customer Team here

FAQs

Ordering

Can I modify or cancel my order?

Yes, but you must do it as soon as possible. Once we have packed your order, we cannot cancel or modify it. Since we use a warehouse for packing, we are unable to make changes once they have packed the order.

What if I want to speak to someone?

We'd love to hear from you! As a small company, we currently offer support via email only. Contact us with any questions, concerns, or feedback, and we'll respond within 48 hours. Please note that inquiries sent on Fridays may be answered the following Monday, but we'll do our best to reply sooner.

Shipping

What countries do you ship to?

We ship to almost all countries around the world using various couriers. You can see the available shipping options at checkout.

How long will it take to receive my order?

It depends on the shipping method chosen at checkout. For most countries, we offer both standard (more affordable) and express shipping options.

Returns and Refunds

How do I return a product?

Items must be returned within 30 days after receiving your order. Items must be returned in the same condition in which they were received, be unworn/unused, have any tags still attached, and include all the original packaging.

How long will it take to receive my refund?

Refunds are processed within 7 days from when we receive the item(s).

Company

What is FLOATING GRIP?

FLOATING GRIP is a brand that specializes in designing and manufacturing innovative mounting solutions for gaming consoles and accessories. Our products are designed to help gamers save space, enhance their gaming setups, and create a more organized and visually appealing environment.

What types of products does FLOATING GRIP offer?

We offer a variety of wall mounts, brackets, and stands designed specifically for gaming consoles such as PlayStation, Xbox, and Nintendo Switch, as well as for gaming accessories like controllers, headsets, and more. Our products are meticulously crafted to seamlessly integrate with your gaming equipment.

Are FLOATING GRIP products compatible with all console models?

Our product listings provide compatibility information for each specific gaming console model. It's essential to ensure that the product you choose is compatible with your console to achieve the best fit and functionality.

Do FLOATING GRIP products come with a warranty?

Yes, we stand by the quality of our products. Many of our products come with a warranty that covers manufacturing defects and ensures your satisfaction. Warranty information can be found in the product details.